E.ONIt’s on us to make energy work
As the largest private energy provider in the Nordics, E.ON is actively driving the industry’s shift to more sustainable practices by delivering 100% renewable energy while ensuring it’s produced, used and recycled in smart ways.
The work we create
A close collaboration
The work E.ON is doing to change the energy industry requires a supporting digital ecosystem. As a strategic and advisory partner, we continuously explore new digital opportunities together with E.ON. We support by identifying, producing and launching new digital services that are aligned with overall strategies and feature UX design that improves the customer experience. When needed, we also assist with implementation of technical solutions, content production, and working on-site at E.ON facilities to support internal competence development.
Public awareness film production
Everyone benefits from being more aware of energy solutions that can help us as individuals and society use energy in smarter, better ways. That’s why we’ve produced films that give both E.ON customers and the public a better understanding of the services E.ON offers. We’ve made films about a variety of topics, from how the electrical grid is built and developed to what to consider about the flexible energy market and how it works. The films all focus on providing a clear and easy-to-understand overview of what E.ON does.
Your creativity, expertise and solution-oriented approach has been valuable in our collaboration. Together with you, we’re achieving our vision of breaking down complex information about the electrical grid into smaller pieces that make it easier to understand and remember. I’m incredibly grateful for the commitment and professionalism you’ve shown throughout the whole project.”
Smarter digital services
E.ON’s digital services provide customers with the option of simple self-service; for example, switching an account to a new address, changing a payment method or simply keeping an eye on electricity use. We’ve supported E.ON to develop and improve many of the digital services available to their customers today by working across the entire process, from user research and UX design to copywriting and technical development.
Exploration – a project with an open mind
Our ongoing “Exploration” project is dedicated to investigating the potential of new ideas – without limitations and formal briefs.
We take inspiration from other industries and around the world and apply them to E.ON. This can involve anything from small tweaks to existing digital solutions to suggestions for entirely new services or campaigns. All the ideas and proposals we present in this project must meet the criteria of providing new benefits to E.ON’s business, whether that’s providing a better customer experience, increasing customer satisfaction, improving conversion rates or increasing sales.
Content that engages
Together with E.ON. we continuously work to create content that generates traffic to their website. This includes ongoing review and development of content and structure for eon.se to improve both SEO and the user experience. Among the tasks we’ve completed, we’ve developed a new guide for conversion pages, making it easier for web editors to create pages that successful generate sales. Some SEO-focused editorial pages we’ve collaborated with E.ON on have seen a 126% increase in visits and a 26% increase of session time.
KAN on site at E.ON
Over the years, we’ve had several of our KAN colleagues working on site at E.ON offices part-time and full-time, on a variety of projects. In 2024, for example, E.ON faced the challenge of migrating a significant amount of content to a new version of their management system on a tight deadline. Three people from the KAN content team worked full-time to ensure the work was completed on time.
All three provided us with excellent services. In addition to the energy and commitment they brought to the work, we benefited greatly from their knowledge of AEM which they both used in their work and shared with the team. Very valuable.”
Curious to know more? Contact me.
