As the largest private energy company in the Nordics, E.ON is participating in and driving the transition the energy market is currently experiencing. The company’s mission is to produce and deliver 100% renewable energy.
The work we create
Co-operating across borders
Transitional work includes new requirements within the digital ecosystem. As a strategic advisory partner, we continuously explore new digital opportunities together with E.ON. For example, we help E.ON identify, produce and launch new digital services that are strategically aligned with UX design and improved customer experience. We also assist with technical implementation, site content production and building competencies on site at E.ON.
Making it easier to be an E.ON customer
We assist E.ON with service design. Our work includes a variety of things, including in-depth interviews with consumers and internal stakeholders, user testing, quantitative data analysis and idea-generation workshops with the E.ON team. With all insights in place, we develop prototypes – a solid ground for creating business value and making it even easier to be an E.ON customer.
”Very clear communication and a high level of flexibility regarding both schedules and resources. Exceptional workshops with thorough preparation.”
David Green, Analyst & Improvement Specialist at E.ON
Smarter digital services
E.ON’s digital services provide customers with the option of simple self-service; for example, switching an electricity account to a new address, changing payment method or simply keeping an eye on electricity use. Together with E.ON, we create graphic design, text and technical implementation, as well as UX design for a smooth flow through different services.
Helping customers make the right choice
As electricity prices increased, so did people’s interest in different types of electricity contracts. Quite a few switched from variable contracts to hourly rate contracts, hoping it would lower their bills. But how could they know if they’d made the right choice? We developed a tool to help E.ON customers see if they have saved or lost money by choosing hourly pricing. With the benefit of hindsight and an in-depth understanding of their energy consumption, they can now choose the type of contract that suits them best.
A sunny tale
At eon.se/solceller you’ll find E.ON’s solar communication, for which we helped craft the message, select images and design page structure. We also built a solar calculator, a service where users answer a few simple questions about their house to get an estimate for how much they can save by installing roof-top solar panels.
Making the switch – in just a few minutes
Not long ago, transferring your electricity contract when relocating was a minor project. Not anymore. Together with E.ON, we’ve developed a service where customers can easily transfer their contract to their new home in just a few minutes. They can also use it to add a contract for a second – or holiday – home. The service has not only given E.ON’s support team the opportunity to help more customers, but also spared E.ON customers time and energy to spend on more enjoyable things, like decorating their new homes.
ectogrid™ – an energy revolution
Through connecting buildings with different energy needs, ectogrid™ ensures that otherwise wasted energy can be used in the best way: extra heat from one building benefits another. This revolutionary energy innovation is presented in detail at ectogrid.com – a website we designed, as well as created text and developed a logo, icons, illustrations and an animation for. In addition, we helped E.ON develop communication for all platforms and marketing materials, such as the Wall of Proof presentation material, which was used in showrooms throughout Europe.
On site at E.ON
Content Managers, Front-end Developers, Analysts, CRO Specialists and UX Designers – these are some of KAN’s competencies we have had working on site with E.ON’s project teams over the years.
To increase and facilitate customer use of their online services, E.ON produces a series of instructional videos. Examples include how to log in with mobile BankID and how to see energy use and bill statements on the Mitt E.ON customer account platform. We are responsible for the whole shebang, from scripts and storyboards to filming and postproduction.